Member Discount | Other Ways to Order | Educational Orders | International Orders
Checking on Your Order | Gift Certificates | Security and Privacy | Returns Policy
Shipping and Handling | Sales Tax | Rights and Uses | Contact Us


Member Discount
The ShopWGBY.org member discount only applies to members of WGBY. If you wish to take advantage of the member discount, you may purchase a WGBY Membership at the following link: Membership. You do not have to be a resident of Massachusetts to become a member of WGBY.

Other Ways to Order
Fax:
Add product to the shopping cart as if you were going to purchase online. Once all items have been added, click on the "Print this Page" link and fax with payment information to: 802-864-9846

Mail:
Add product to the shopping cart as if you were going to purchase online. Once all items have been added, click on the "Print this Page" link and mail with payment to:

ShopWGBY.org
P.O. Box 2284
South Burlington, VT 05403

Phone:
888-255-9231
Hours: 9am EST to 11pm EST, 7 days/week


Educational Orders
At this time, ShopWGBY.org cannot process purchase orders online or accept tax-exempt ID numbers. However, if you are an educator and would like to pay either using a purchase order, and/or use your tax-exempt ID number, this can be done via fax or phone. Click here for a checklist for educators for how to place an educational order.

NOTE: All educational orders must ship via a traceable method, such as FedEx Ground or FedEx Standard. For shipping rates, click here.

International Orders
Online orders can only be shipped within the United States, including Trust Territories.

However, some products may be available for purchase and shipment abroad.

For customers in Canada, contact our customer care center via phone, fax or email (see the "Contact Us" section at the bottom of the page). For mail and fax orders, include a list of titles, quantities, the shipping address, preferred shipping method, and contact information for any follow-up questions about your request. Please allow 2 business days for a response.

For customers in all other countries, please fax or email your request (see the "Contact Us" section at the bottom of the page), and include a list of titles, quantities desired, the shipping address, preferred shipping method, and contact information for any follow-up questions about your request. Please allow 2 business days for a response.

Checking on Your Order
Phone:
1-888-255-9231
Hours: 9am EST to 11pm EST, 7 days/week
Please have your order confirmation number available to expedite the process.

Email:
WGBY@ordering.com
Include your full name, order confirmation number, billing address, and a way to contact you for further questions. Please allow 2 business days for a response.

Gift Certificates
Gift Certificates are available in denominations of $25 and above, and may be redeemed online or over the phone. Both electronic and paper gift certificates are available. Please note, only one gift certificate may be redeemed per order. Click here to purchase a gift certificate.

Security and Privacy
ShopWGBY.org is committed to handling your information in a secure and confidential manner. Our fulfillment agent uses 128 bit SSL encryption software, which is industry standard and encrypts all of your personal information so that it cannot be read as it travels over the Internet.

Cookies must be turned on to place an online order. If you aren't sure how to turn on cookies, please consult your browser's "Help" feature. The cookies used at ShopWGBY.org contain no personally identifiable information -- only a shopper ID number and an order ID number to facilitate your shopping transaction. These cookies are activated when you initiate a purchase transaction. When you exit your browser, the cookies are deleted.

For the complete WGBY Online privacy policy, click here.

Returns Policy
You may return any part of your shopwgby.org order for a replacement or full product refund (minus shipping and handling) within 30 days of receiving it. If the return is due to defective or damaged product or a shipping error, please contact Customer Service for a postage paid label. For questions regarding returning an item, please call 1-888-255-9231, or send an e-mail to wgby@ordering.com.

Shipping and Handling
For shipping rates, click here.

ALL IN STOCK items ship from the warehouse within 2 business days, except when FedEx Next Day Air is selected.

If you do not select a specific ship method for your order, it will automatically ship via USPS 4th Class. USPS 4th Class is not trackable, so if you prefer a trackable method, you can select US Postal Priority or other ship methods during checkout. Please note: UPS(Next Day, Second Day or Ground) can not ship to PO Boxes. Also any  order containing non-media items (such as t-shirts, plush toys, totebags, etc) by law, cannot ship via USPS 4th class. 

Sales Tax
ShopWGBY.org collects applicable sales tax for orders shipped to the following states: California, Massachusetts, New York, Pennsylvania and Vermont. Please note: sales tax does not display during the checkout process. Your sales tax will be included in your confirmation e-mail, and you will be charged the applicable sales tax when your order ships. Please feel free to contact the Customer Service department if you would like to know your applicable sales tax before placing your order.

Rights and Uses
Products available for "Home and educational use" may be purchased by individuals for home use, as well as by teachers, educators, educational institutions, libraries, and similar organizations for educational use.

Products listed as "For educational use only" may only be purchased by teachers, educators, educational institutions, libraries, scouting troops, religious education programs, home schooling families and similar organizations for educational use only, and no admission may be charged to view the program.

WGBY makes every effort to offer as many of our programs on DVD and VHS as possible. However, we are not able to obtain the distribution rights to some of our programs, so they are unavailable for sale. In addition, distribution rights expire after set terms and sometimes cannot be renewed. We appreciate your interest in our programming and encourage your feedback.

Contact Us

E-MAIL: wgby@ordering.com
PHONE: 888-255-9231
Hours: 9am EST to 11pm EST, 7 days/week
FAX: 802-864-9846